The Department of Families, Seniors, Disability Services and Child Safety (the department) is implementing ‘Unify’. It is a new case management system to support children and young people involved in the child safety and youth justice systems.
Unify is replacing the current Integrated Client Management System and other existing platforms. It aims to enhance information sharing; strengthen collaboration; and improve service delivery across government entities, social services, and the justice sector.
The implementation of large-scale information and communication technology (ICT) projects carries risks, including system design challenges, integration issues, and change management complexities. ICT projects need to be carefully planned and managed to ensure they meet intended objectives and avoid these common pitfalls.
In this audit, we will assess the development and implementation of the Unify case management system for children and young people involved in the child safety and youth justice systems.
- Department of Families, Seniors, Disability Services and Child Safety
- Department of Youth Justice and Victim Support.